Shipping & Returns Policy
Shipping Policy
Dispatch Times
At Cirox Beauty, we take pride in providing carefully crafted skincare products. Orders will be dispatched within 5 to 7 working days from the date of purchase. Please note that our products are made in small batches to ensure the highest quality, so slight delays may occur during peak periods. If additional processing time is needed, we will notify you via email.
Shipping Costs
- Orders Below £60: A shipping fee of £4.99 will apply.
- Orders of £60 or More: Complimentary shipping is offered.
Delivery Timeframes
Once dispatched, orders are delivered within 5 to 10 working days. We currently ship exclusively within the United Kingdom.
Delivery Partner
We partner with trusted delivery services, including Royal Mail, to ensure safe and efficient delivery of your products.
Lost or Delayed Shipments
- In the event of a lost or delayed shipment, please contact us at info@ciroxbeauty.co.uk.
- We will work with our courier partners to resolve any issues promptly.
- A valid phone number may be requested at checkout to assist with delivery communications.
Returns Policy
Returns Timeframe
If you are not completely satisfied with your purchase, you can return products within 14 days of receipt.
Conditions for Returns
- Products must be unopened and in their original packaging.
- For hygiene reasons, we cannot accept returns of products that have been opened, used, or partially used.
- Email us at info@ciroxbeauty.co.uk to initiate the return process and explain the reason for the return.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is faulty or incorrect.
- Please use a tracked shipping service for your return, as we cannot be responsible for items lost in transit.
Refund Process
- Refunds will be processed within 14 days of receiving the returned item.
- Refunds will be issued to the original payment method used during purchase.
- Please allow additional time for your bank to process the refund.
Faulty or Incorrect Items
- If you receive a faulty or incorrect item, please contact us immediately at info@ciroxbeauty.co.uk.
- We will arrange for a replacement or issue a full refund, including the cost of return shipping where applicable.
Order Cancellations
- Orders may be cancelled any time before processing and dispatch.
- To cancel your order, please email info@ciroxbeauty.co.uk with your name and order details.
Contact Us
For any questions regarding our Shipping & Returns Policy, please contact us at info@ciroxbeauty.co.uk. Thank you for choosing Cirox Beauty!